Cleaned to a scope.
Documented every night.

Commercial janitorial for Chicago office towers, medical facilities, schools and warehouses. ISSA CIMS certified, W-2 crews, scored inspections.

Request a walkthrough See the QA programme

138Buildings serviced nightly across six counties
96.4/100Mean QA inspection score, trailing 12 months
91%Staff retention at 24 months, W-2 employees

Two uniformed janitorial technicians cleaning an empty Chicago office floor at night, with the lit city skyline behind floor to ceiling windows

Last inspection on this account

Walk logged: Tue 02:41 CT
Score: 97.2
Open actions: 1

Sample record. Every account sees its own inspection history in the monthly pack.

What Meridian holds

ISSA CIMS with HonorsAssessed on site across six management dimensions
$2M / $4M general liabilityPlus $5M umbrella and a $100,000 janitorial bond
W-2 employees onlyBackground checked, E-Verified, badged by us
Green Seal GS-42 programmeSupports LEED v4.1 O+M credit documentation

Service programmes

Every programme ships with a specification sheet

Scope, frequency, service level, crew size and inclusions, agreed before anyone is badged. Peel the top sheet on any card to read it.

Specification sheet

Scope: Common areas, tenant suites, restrooms, kitchens, elevator lobbies, loading dock
Frequency: Five nights per week, 18:00 to 02:00, plus day porter 07:00 to 15:00
Service level: Corrective action closed within 24 business hours of a logged finding
Crew: 1 technician per 32,000 to 38,000 cleanable sq ft, plus a working supervisor per shift
Included: Consumables management, entry mat programme, high dust quarterly, glass touch daily

Office cleaning

Nightly janitorial and day porter coverage for multi tenant towers and single tenant headquarters.

Office cleaning programme

Specification sheet

Scope: Exam and operatory rooms, sterile processing corridors, waiting areas, staff areas, restrooms
Frequency: Daily routine, terminal clean between cases or at close per your infection control plan
Service level: Two hour on site response for a contamination event, 24 hour corrective action
Crew: Dedicated named technicians only, no floating pool, background checked and badge cleared
Included: Colour coded microfibre, EPA registered disinfectants, documented contact times, logs retained 12 months

Medical facilities

Routine and terminal cleaning for ambulatory surgery, dental, imaging and physician practices.

Medical facilities programme

Specification sheet

Scope: Classrooms, corridors, cafeteria, gymnasium, locker rooms, administrative offices, restrooms
Frequency: Nightly during term, plus summer deep clean and strip and wax in the June to August window
Service level: Restroom checks logged three times per school day, corrective action same day
Crew: Fixed assignment per building, all staff cleared under Illinois school vendor requirements
Included: Green Seal certified chemistry, touch point rounds, gym floor care, summer restoration

Education

Classroom, corridor and gymnasium cleaning for districts, charter networks and private schools.

Education programme

Specification sheet

Scope: Racking aisles, dock areas, break rooms, restrooms, office mezzanine, guard house
Frequency: Shift aligned, typically seven days for 24 hour operations, ride on scrubbing nightly
Service level: Spill response within 45 minutes during covered shifts
Crew: Certified ride on scrubber operators, high visibility PPE, forklift traffic awareness training
Included: Ride on autoscrubbing, dust control, drain maintenance, dock apron pressure wash quarterly

Industrial and warehouse

Concrete floor care, break area sanitation and dust control for distribution and light manufacturing.

Industrial and warehouse programme

Specification sheet

Scope: Debris removal, dust remediation, glazing, fixtures, millwork, floors, final detail
Frequency: Phased to your schedule. Rough clean, final clean, then touch up before handover
Service level: Crew mobilised within 72 hours of a signed release, phase 3 punch closed in 48 hours
Crew: OSHA 10 minimum, hard hat, eye and hand protection, site specific orientation before entry
Included: HEPA vacuuming, film and sticker removal, three pass glass, ceiling grid dust, tile grout haze

Post construction

Three phase construction cleanup from rough clean through to white glove handover.

Post construction programme

Specification sheet

Scope: VCT, terrazzo, polished concrete, LVT, sealed hardwood, ceramic, carpet tile and broadloom
Frequency: Burnish weekly to monthly, scrub and recoat quarterly, strip and refinish annually
Service level: Scheduled 21 days ahead in writing, floors returned to service by the agreed opening time
Crew: Floor care specialists on a separate crew from the nightly janitorial team
Included: Five coat finish on refinish, wet floor signage plan, slip resistance maintained, before and after photos

Floor care

Strip and wax, burnish, scrub and recoat, carpet extraction and hard surface restoration.

Floor care programme

All service programmes

How an account runs

Nine steps, and every one leaves a document behind

This is the whole operating cycle, from the first walkthrough to the monthly pack that lands in your inbox. Nothing here is aspirational. Each line names the artefact you receive.

Account operating cycle

Cleanable square footage measuredWe measure the area that actually gets cleaned, not the gross leasable area on your rent roll. Mechanical rooms, shafts and stacked storage come out of the number.At walkthroughMeasured area schedule by space type
Scope of work written and signedA task frequency matrix per space type: what is done nightly, weekly, monthly, quarterly and annually, and what is explicitly excluded.Before startSigned SOW, 11 to 18 pages
Staff badged, cleared and trainedBackground check, E-Verify, site specific orientation, and the OSHA training your space type requires before anyone is issued a badge.Before startRoster with training dates per technician
Chemistry and equipment staged on siteDilution controlled dispensers, colour coded microfibre, and a safety data sheet index for every product physically present in your building.Before startSDS binder and digital index
Nightly work performed to the scopeFixed crews on fixed buildings. A working supervisor on every shift. Day porter coverage where the scope calls for it.Every shiftShift log with in and out times
Touch points disinfected to label contact timeThe disinfectant stays visibly wet for the full dwell time printed on its master label. If it dries early, it is reapplied.Daily roundsProduct, dilution and wet contact time logged
Inspection walked and scoredA supervisor scores a weighted 100 point walkthrough. Your account manager scores an independent one monthly. Photographs attach to every finding.Weekly and monthlyScored report with photographs
Corrective action raised and closedAny finding below the threshold becomes a numbered corrective action with an owner and a due date. Nothing closes without a photograph.Within 24 hoursCorrective action log, open and closed
Monthly pack delivered to your inboxInspection scores, the corrective action register, consumables usage, floor care calendar and any change to the roster.First TuesdayPDF pack plus a 30 minute review call

Quality assurance

A score, a photograph, and a due date

An inspection that produces a smiley face is not an inspection. Ours produces a weighted number out of 100, a photograph attached to every finding, and a corrective action with an owner and a deadline.

Weighted inspection categories, 100 point scale
Category	Weight	Threshold
Restrooms	25	90 or above
Floors, hard and carpet	20	88 or above
High touch points	20	92 or above
Entrances, lobby and glass	15	90 or above
Waste and recycling	10	90 or above
Detail and high dust	10	85 or above

Any category below its threshold opens a corrective action, regardless of the overall score. A building can pass at 93 and still owe you a restroom.

Read the full QA programme

A quality assurance supervisor in a navy jacket holding a rugged tablet during an inspection walkthrough in a corporate corridor

By sector

The same discipline, four different rulebooks

An exam room and a distribution aisle need opposite things. Switch sector in the rail, or read all four here.

Office

Multi tenant towers, single tenant headquarters, coworking and flex.

Medical

Ambulatory surgery, dental, imaging, dialysis and physician practices.

Education

K to 12 districts, charter networks, private schools and campuses.

Industrial

Distribution centres, light manufacturing, cold storage and depots.

Accounts

Turn a card for what changed

Facility, sector and measured area on the front. What the facility manager said and what moved on the back. Illustrative accounts for a demonstration site.

Coverage

Chicago and five collar counties

Crews are dispatched from Fulton Market and two satellite yards. Every account sits inside a 45 minute drive of a supervisor at 2am, which is the only coverage promise that means anything.

138Buildings on programme
11.4MCleanable sq ft under contract
214W-2 field employees

See service areas

Aerial view of the Chicago skyline of glass office towers at blue hour with Lake Michigan on the horizon

Field notes

Written for the person who has to sign the contract

All field notes

Questions

What procurement asks us first

If your question is not here, the answer is on thefull FAQ or one phone call away.

How do you price a commercial janitorial contract?

On cleanable square feet, scope and frequency. We measure the area that is actually serviced, apply productivity rates for each space type, add supervision, consumables, floor care and equipment, then price the labour at a fully burdened W-2 rate. A 40,000 sq ft standard office floor is a very different number from 40,000 sq ft of exam rooms, and any vendor quoting you from a rent roll has not been in the building.

Are your cleaners employees or subcontractors?

Every person who enters your building is a W-2 employee of Meridian Facility Services, on our payroll, under our workers compensation policy, background checked and E-Verified by us. We do not subcontract janitorial labour. Specialty trades that fall outside our licence, such as exterior high rise window work, are named in the scope and disclosed before the contract is signed.

What is ISSA CIMS certification and does it matter?

CIMS is the ISSA Cleaning Industry Management Standard. An accredited assessor visits and audits six management dimensions: quality systems, service delivery, human resources, health safety and environmental stewardship, management commitment, and green building. It is a management audit rather than a cleaning test, which is exactly why it matters to a procurement panel. It tells you the company can repeat what it did last month.

How do you prove that disinfection actually happened?

By logging the product, the dilution and the wet contact time, not by logging that someone sprayed something. Every disinfectant on your site is EPA registered for the pathogen claim we are making, the technician is trained on that specific label, and the surface is kept visibly wet for the full dwell time. If it dries before the time is up, the label is not satisfied and the product is reapplied.

What happens when something goes wrong at 2am?

After hours dispatch is answered by a person, not a queue. For contracted accounts we mobilise for a contamination event, a flood or a security escort within the response window in your SLA. Anything that happens on shift is written up before the crew leaves the building, so your Monday morning is not the first you hear of it.

Can you take over an account mid contract?

Yes, and it is more common than a greenfield start. We run the walkthrough, write the scope against what the building actually needs rather than what the outgoing contract said, and overlap for the first three to five nights so nothing is dropped. Transitions are usually scheduled for a Friday so the first full week is a clean baseline.

Book a walkthrough of your building

Ninety minutes on site with an account manager and an operations lead. You leave with a measured cleanable square footage, a draft scope of work and a price, in writing, within five business days.

Request a walkthrough Call (312) 555-0148

Cleaned to a scope. Documented every night.

What Meridian holds

Every programme ships with a specification sheet

Office cleaning

Medical facilities

Education

Industrial and warehouse

Post construction

Floor care

Nine steps, and every one leaves a document behind

A score, a photograph, and a due date

The same discipline, four different rulebooks

Turn a card for what changed

Chicago and five collar counties

Written for the person who has to sign the contract

What procurement asks us first

Book a walkthrough of your building

Cleaned to a scope.
Documented every night.