Contact
Four ways in, and a response time for each
A general contact form that goes to an unread inbox is not a contact page. Every route below has a named audience and a published response window.
- 1 dayResponse to a bid or RFP
- 2 hrResponse on a live account issue
- 24/7After hours dispatch for contracted accounts
- 90 minLength of a typical walkthrough
Bids, RFPs and walkthroughs
Procurement, facilities directors, property managers
Send the RFP package or ask for a walkthrough. We respond to every RFP we receive, including a decline with a reason if the building is outside what we do well.
ResponseOne business day
rfp@meridianfacility.exampleLive account, something is wrong
Existing clients
Your account manager first, then this line. Anything logged here reaches the operations desk and appears in your next monthly pack whether it was resolved in ten minutes or not.
ResponseTwo business hours
(312) 555-0148After hours dispatch
Contracted accounts, 24 hours
A flood, a contamination event, a crew that has not arrived, a security escort. Answered by a person, not a queue, every night of the year.
ResponseImmediate
(312) 555-0177Working here
Candidates
Field roles, supervisors and account managers. Every position is W-2 with payroll, workers compensation and paid time off.
ResponseThree business days
See open roles
Where we are, and where the crews come from
The office is in Fulton Market. Nobody is cleaned from an office, though, so the number that matters is the yard: every account on programme sits inside a 45 minute drive of a supervisor at 2am, dispatched from Fulton Market or one of two satellite yards.
Head office1420 W Fulton Market, Suite 300Chicago, IL 60607- Office hours
- Monday to Friday, 07:00 to 18:00 CT
- Dispatch
- 24 hours, 7 days, for contracted accounts
- General enquiries
- operations@meridianfacility.example
Demonstration website. This address, these phone numbers and these email addresses are placeholders for a fictional company and reach nobody.
Documents we can send today
Most vendor onboarding stalls waiting for paperwork. Ask for any of these by email and they go out the same day.
| Document | What it contains | Turnaround |
|---|---|---|
| Sample scope of work | Task frequency matrix by space type, 11 pages | Same day |
| Sample service level agreement | Response windows, credits and escalation path | Same day |
| Certificate of insurance | ACORD 25, additional insured endorsement on request | Same day |
| Safety data sheet index | Every product on your site, with dilution ratios | Same day |
| Sample QA inspection report | Scored walkthrough with photographs and corrective actions | Same day |
| W-9 and vendor onboarding pack | For your accounts payable and procurement systems | Same day |
Book a walkthrough of your building
Ninety minutes on site with an account manager and an operations lead. You leave with a measured cleanable square footage, a draft scope of work and a price, in writing, within five business days.